Coronavirus COVID-19: Guidance for clients, volunteers and staff tradespeople
6th January 2021
From Tuesday 5th January, mainland Scotland is in a new lockdown with restrictions that go further than tier 4.
A free NHS helpline has been set up for people who do not have symptoms but are looking for general advice on 0800 028 2816.
Impact for Care and Repair Edinburgh
In light of the above restrictions, we have continued to suspend our Volunteer Handyperson Service for non-emergency work.
Where a job is assessed as an emergency, we will operate a triage system to assist clients and will do our best to undertake whatever task is required.
Our administrative team will assess whether a job will be classified as an emergency and may need to make some finely balanced decisions taking into account the job itself and the personal circumstances of the client. Please be assured that although we will make every effort to help, in some cases this may not be possible.
Our joiner and engineers will continue to access people’s homes for essential repairs in line with Health Protection Scotland guidelines which allow for “urgent repairs and maintenance and time critical repairs and maintenance that threaten household health & safety.”
Where we do enter a client’s home, we will follow strict Government guidelines in relation to social distancing, ventilation and protective equipment.
Our staff have Personal Protective Equipment (PPE) which will also be available to all volunteers who undertake emergency jobs.
If we receive calls for non-emergency work, the client will be offered a place on the Volunteer Handyperson Service waiting list for when we are able to reinstate the service. Alternatively, we will offer the opportunity to use our Small Repairs Service where our fully qualified joiner will carry out work at a cost of £32 for the first hour and £26 for every hour thereafter.
Please note our Key Safe Service is still fully operative to enable people to get out of hospital and access personal care services.
Support for older and disabled people
Older people can contact Age Scotland’s helpline (0800 12 44 222) where they can get advice on a range of issues or just call for a chat.
If you have particular concerns not covered above or simply want to discuss the issue, please get in touch.
We will continue to monitor the situation and ensure we follow the latest Government advice to ensure the safety of our clients, staff and volunteers.
Thank you for your patience and understanding.